Responsible Gaming

Version: 1.0  |  Last Updated: 12 November 2026

1. Our Commitment

At Sathi66, we believe that gambling should always be an enjoyable, voluntary leisure activity conducted within personally affordable limits. We are firmly committed to promoting a safe and responsible gaming environment for every player who visits sathi66nepal.com. This commitment is not a formality — it is woven into the operational policies, technical tools, and customer-care practices that govern how we interact with our players every day.

We recognise that, for a small number of individuals, gambling can transition from entertainment into a source of harm. Our role is to provide the information, tools, and access to professional support that empower players to make informed choices. We actively collaborate with mental-health organisations, monitor patterns of play, and train our support team to identify and respond to signs of distress. This Responsible Gaming page should be read alongside our Terms & Conditions and Privacy Policy, which together govern your experience on our platform.

2. Recognizing Problem Gambling

Problem gambling is characterised by a persistent inability to control gambling behaviour despite negative consequences to finances, relationships, mental health, or professional life. Early recognition is the most important step toward seeking help. The following checklist is designed to help you assess your own relationship with gambling honestly. If you answer yes to three or more of the questions below, we encourage you to use the self-assessment and support resources listed in this page.

2.1. Self-Assessment Checklist

• Do you spend more money on gambling than you originally planned, or more than you can comfortably afford to lose?
• Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
• Have you tried on more than one occasion to control, reduce, or stop gambling, but found yourself unable to do so?
• Do you think about gambling frequently — reliving past wins, planning your next session, or working out how to obtain more funds to gamble with?
• Do you gamble to escape problems, relieve feelings of helplessness, guilt, anxiety, or depression?
• After losing money, do you feel a strong urge to return as soon as possible to try to win it back ("chasing losses")?
• Have you misled family members, friends, or others about how much time or money you spend on gambling?
• Have you borrowed money, sold possessions, or engaged in dishonest behaviour to fund your gambling?
• Has gambling caused or worsened significant problems in your relationships, work, education, or financial situation?
• Have you relied on other people to help you recover from a financial crisis caused or worsened by gambling?

If any of these questions resonate with you, please remember that help is available, confidential, and non-judgmental. You are not alone, and reaching out is a sign of strength. See Section 6 for a list of professional organisations that can assist you.

3. Player Protection Tools

Sathi66 provides a suite of practical tools that give you meaningful control over your gambling activity. All tools are accessible through your account dashboard under Responsible Gaming Settings. Changes to protective limits take effect immediately or within the timeframe specified below. Requests to increase a limit or to lift a restriction are subject to a mandatory cooling-off period to prevent impulsive decisions.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is active, no deposit exceeding that threshold will be processed during the selected period. Reductions to your deposit limit apply immediately. Increases will only take effect after a 7-day cooling-off period, during which the existing, lower limit remains in force. We encourage you to set a deposit limit that reflects your disposable entertainment budget — not your total income or savings.

3.2. Loss Limits

A loss limit caps the net amount you are permitted to lose within a chosen timeframe (daily, weekly, or monthly). When your net losses reach the threshold you have set, your account will be automatically restricted from placing further real-money wagers for the remainder of that period. As with deposit limits, reductions are instant while increases require a 7-day waiting period.

3.3. Wagering and Session Limits

You may also define a maximum total wager amount per period, as well as a session time limit that will notify you — or automatically log you out — once a nominated duration of continuous play has elapsed. Session reminders are sent at the halfway point and at five minutes before the limit expires. These tools are particularly effective for players who lose track of time during extended gaming sessions.

3.4. Reality Check Notifications

When enabled, the Reality Check feature displays a pop-up notification at regular intervals (configurable from 15 minutes to 2 hours) showing your current session duration and net win or loss position. The notification prompts you to decide whether you wish to continue or end your session. No wager can be placed while the notification is on screen.

3.5. Cooling-Off Period

A cooling-off period suspends access to your real-money account for a short, predefined duration of your choice — from 24 hours up to 6 weeks. During this period, you will not be able to deposit funds or place wagers, but you retain access to your transaction history and can contact customer support. This feature is designed for players who feel they need a temporary pause without committing to a full self-exclusion. The cooling-off period cannot be cancelled or shortened once activated.

3.6. Self-Exclusion

Self-exclusion is a formal, longer-term restriction available for periods of 6 months, 1 year, 2 years, or 5 years. Once self-exclusion is active, your account is fully suspended: deposits, wagers, bonus claims, and marketing communications will all cease. Any funds remaining in your account balance at the time of exclusion will be returned to you via your registered payment method. During a self-exclusion period, you may not request reinstatement. At the expiry of the exclusion, a 24-hour waiting period and a mandatory review by our compliance team are required before account access is restored. To initiate self-exclusion, contact us at support@sathi66nepal.com or use the self-exclusion form in your account settings.

4. Tips for Responsible Gambling

Beyond the technical tools described above, adopting healthy gambling habits can significantly reduce the risk of harm. We recommend the following practical guidelines to all players on our platform.

4.1. Before You Play

• Set a fixed budget. Decide in advance the maximum amount of money you are prepared to spend, and treat it as an entertainment expense — not an investment.
• Set a time limit. Decide how long you will play before you begin, and stick to it regardless of whether you are winning or losing.
• Never gamble to solve financial problems. Gambling is not a viable strategy for recovering debt or supplementing income.

4.2. While You Play

• Avoid chasing losses. Accept losses as part of the entertainment cost and resist the urge to increase stakes to recover them.
• Take regular breaks. Step away from the screen at regular intervals to maintain perspective and avoid fatigue-driven decisions.
• Do not play under the influence. Alcohol and certain medications impair judgment and risk perception. Avoid gambling when your ability to make clear decisions is compromised.
• Balance gambling with other activities. If gambling is becoming your primary leisure activity, this may be a warning sign worth taking seriously.

4.3. Keeping Track

Use the transaction history and session reports available in your account dashboard to review your gambling activity honestly. If your expenditure or time spent is higher than you expected or intended, consider activating one of the limit tools described in Section 3, or take a cooling-off break.

5. Protection of Minors

Sathi66 operates a strict 18+ only policy. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any real-money gambling activity on our platform. This minimum age requirement applies to all users, regardless of local customary practices or the age restrictions of other websites.

5.1. Age Verification

All new account holders are required to complete an age verification process as part of our Know Your Customer (KYC) procedure. We may request government-issued identification documents at any stage of the customer lifecycle. Where we have reasonable grounds to suspect that a registered user may be under 18, the account will be suspended immediately pending verification, and any funds deposited will be held or returned in accordance with our compliance obligations.

5.2. Parental Controls and Third-Party Software

If a minor resides in your household, we strongly encourage you to:

• Keep your login credentials strictly private and never share your username or password with anyone.
• Log out of your account completely after every session, particularly on shared or family devices.
• Install parental-control or website-filtering software on devices accessible to minors. Tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link can be configured to restrict access to gambling websites.
• Report any evidence that a minor has accessed our platform to compliance@sathi66nepal.com immediately.

We will never knowingly permit a minor to hold an account. Any account found to belong to a person under 18 will be permanently closed and the matter escalated to our compliance team.

6. Support Resources

If you, or someone you care about, is experiencing difficulties related to gambling, the following organisations provide free, confidential, and professional support. While some are primarily mental-health services rather than gambling-specific helplines, compulsive gambling is an impulse-control disorder and is well within their scope of assistance. We encourage you to reach out without hesitation.

Sathi66 does not receive compensation from any of these organisations and lists them solely for the benefit of our players. Contact details are correct at the time of publication; always verify current information directly with the organisation.

7. Contact Us

Our dedicated player-safety team is available to discuss any concern you have about your gambling behaviour or the behaviour of someone you know. All communications are treated with strict confidentiality in accordance with our Privacy Policy.

7.1. General Support

For account-related responsible gaming requests — including limit adjustments, cooling-off requests, or self-exclusion — please contact our support team:

• Email: support@sathi66nepal.com
• Live Chat: Available through the chat icon on sathi66nepal.com

7.2. Privacy and Compliance Enquiries

For enquiries specifically related to data privacy, the processing of personal information in connection with responsible gaming measures, or any compliance matter, please write to our Privacy Officer:

• Email: compliance@sathi66nepal.com

7.3. Responsible Gaming FAQ

Can I undo a self-exclusion if I change my mind shortly after requesting it?
No. Self-exclusion is a binding commitment. Once activated, it cannot be reversed before the agreed period expires. This is intentional — it protects you from impulsive reversals during a moment of craving.

Will my data be shared with external organisations if I request help?
We will not share your personal information with third parties without your explicit consent, except where required by law. Please refer to our Privacy Policy for full details of how we handle your data.

What happens to my account balance during a cooling-off or self-exclusion period?
Your balance is frozen and safeguarded. During a cooling-off period, your balance remains in your account and becomes available again when the period ends. For self-exclusion, any remaining balance will be refunded to your verified payment method upon request.

Can someone else request responsible gaming tools on my behalf?
For security and data-protection reasons, only the account holder may activate or modify responsible gaming settings. If a family member is concerned about a loved one's gambling, they should contact our support team for guidance, and we will advise on the most appropriate course of action.